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NEON Enterprise Software:Managed Services |
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Managed Services
When IMS resources are hard to find, or IMS project demands increase,
iServe managed services can help you extend your IMS capabilities and resources. NEON Enterprise Software iServe experts provide the IMS DBA and systems programming services you need to cover any IMS resource shortfall, leaving you free to concentrate on your business, and not IMS outsourcing.
iServe Managed Services Are Customer-Configurable
Working with your team, we can help you design a comprehensive plan for the DBA and systems programming services you need—including tasks, responsibilities, service goal requirements, and success measurements.
Basic iServe Database Administration Services
Working within system availability requirements, your iServe Consultant performs the database activities to ensure maximum performance and availability.
Your iServe Consultant tasks include 24x365 database monitoring, corrective actions, proactive management, and support of the IMS database environment.
Tasks that you can select from include:
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Generate DBDs or PSBs. |
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Resolve ACBLIB out of synchronization
with DBD or PSB issues. |
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Resolve a batch database recovery
failure. |
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Perform database recoveries |
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Perform database reorganizations. |
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Make changes to the database, including
adding free space to the IMS database segments. |
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Create new PSBs when needed. |
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Provide IMS application support and
problem solving related to IMS DL/1 calls and status codes. |
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Assist application programmers in
adding checkpoints for restart. |
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Interface with operations for problems
DBAs handle. |
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Evaluate and maintain IMS database software to maintain the customer’s business environment. |
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Perform hardware and software evaluations. |
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Support application code migrations and release deployments. |
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Support IMS version control, building, packaging, distribution, installation and configuration. |
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Standardize IMS environments for maintenance, production, application and software testing. |
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Provide IMS software configuration audits and review activities. |
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Build and execute IMS system generations. |
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Manage standard IMS SMP/E usermods and other IMS vendors’ tools. |
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Coordinate and implement IMS disaster recovery plans and procedures. |
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Implement local IMS system recoveries as needed. |
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For more information
about our Managed Services,
please call 1.888.338.6366 or email us. |
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